Sales Wales News

  • Job opportunities rise in January
    02/02/2012
    The number of new job positions being created across the UK rose in January, the latest Reed Job Index has revealed.
  • Younger workers 'value training over pay'
    30/01/2012
    The country's younger workers deem training opportunities and the promise of a good work/life balance as more important then cash bonuses, according to a new report by PricewaterhouseCoopers.
  • Soft skills 'can be more important than qualifications'
    27/01/2012
    Having so-called 'soft skills' in the workplace can be even more beneficial than an array of academic achievements, one specialist has explained.
  • Attitude 'a big factor' in recruitment
    25/01/2012
    The attitude of a job candidate remains a major factor in them gaining employment or not, one expert has noted.
  • Anonymous CV scheme 'a step closer'
    23/01/2012
    A new government scheme to ensure the nation's businesses only choose workers based on their skills and suitability for the job, rather than their social background, has taken a step closer after 100 major employers signed up to it.

Online sales 'still require good customer service'

Those in sales jobs should treat an online transaction the same as if they were closing a deal face-to-face, an expert warns.

Geoff Galat, vice president of marketing and product strategy at online customer experience management firm Tealeaf, claims consumers will treat sales made over the internet as they would in a shop environment.

He says poor customer service will still damage a brand in a significant manner and suggests this needs to be taken into account by staff in online sales jobs.

A survey released by his company finds 40 per cent of shoppers who experienced a low level of customer service stopped using the website for purchases after this.

Mr Galat says: "What's really interesting is that when people experience issues they share these experiences with the specific intent of discouraging others from doing business with that company."

He warns staff in online sales jobs that poor customer service "lives forever" and may continue to damage the company long after the transaction in question.

In the IMRG Capgemini e-Retail Sales Index released in July, shoppers from the UK spent £26.5 billion online in the first two quarters of the year.

Aaron Wallis are a Milton Keynes sales recruitment agency with a unique service offering that includes 12 months rebate. Psychometric profiling and online skills testing are also included within a fixed recruitment price. ADNFCR-1617-ID-18793236-ADNFCR

Filed: 23-09-2008

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